Frequently Asked Questions

Yes, we have therapists who are licensed professionals qualified to provide therapy in New York, New Jersey, Pennsylvania, Connecticut, Massachusetts, Maryland, Virginia & Florida. We ensure that our team meets the highest standards of training and certification.

Research shows that online therapy can be just as effective as in-person therapy for many mental health conditions. It provides flexibility and accessibility while maintaining the same level of professionalism and care.

We accept a variety of insurance plans (see below.) The specific coverage depends on your plan’s benefits, including co-pays, deductibles, and session limits. Please contact us or your insurance provider for more details.

Self-Pay: Intake and ongoing sessions are $150. Sliding scale rates are available at $120 or $130, depending on financial need.

Insurance: Costs vary based on your insurance benefits, co-pays, or deductibles.

We require 24-48 hours' notice for cancellations. Missed sessions may incur a $75 fee at the clinician’s discretion.

Our therapists use HIPAA-compliant Zoom (Business Edition) for online therapy sessions. You’ll receive detailed instructions on connecting once your session is scheduled.

If the internet connection is lost during a session, we will attempt to reconnect. If necessary, the session can continue over the phone.

Yes, we offer evening and weekend sessions depending on therapist availability.

We do not treat high-risk conditions like schizophrenia or bipolar disorder requiring in-patient care. However, we collaborate with psychiatrists to provide therapy support alongside medical treatment.

Absolutely. We encourage you to switch therapists if you feel it’s not the right fit. Finding the best match is essential for your therapy journey.

This depends on the clinician’s discretion and availability. However, we are not an emergency service. For urgent matters, please contact emergency services or visit your nearest ER.

No, we do not accept Medicaid at this time.

We use HIPAA-compliant Zoom for online therapy sessions. Links and instructions will be provided before your session.

We aim to schedule sessions within 72 hours, allowing time for onboarding and paperwork completion.

Insurance Clients: Typically 2 sessions per week, based on insurance approval.

Self-Pay Clients: Sessions can be scheduled more frequently, depending on your needs.

We offer sessions for individuals, couples, and families.

Sessions are 55 minutes long.

No, we do not provide therapy for children or teens at this time.

Yes, availability depends on the specific therapist.